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How to Fix It When a Zoom Camera Is Not Working - Fix 2: Unmute Audio
Check your device settings. Go to the device's settings to see if your mic is enabled. Make sure you properly set up your mic in Windows and select the audio input you want on Mac.
Close other programs that use your mic. Make sure other software isn't competing for access to your microphone. Check your app permissions. Go into your device's app settings and ensure Zoom has permission to access your microphone.
Update your device's drivers. If you're using Windows, go into the Device Manager to ensure your mic's drivers are up-to-date. Reboot your device. The reason why rebooting resolves computer problems is that it closes any processes that might be interfering with hardware or software. Mute other nearby audio devices. If you hear an echo, your microphone might be picking up the audio from another source, like a TV or speaker.
To avoid hearing an echo in Zoom, everyone should mute their mic when not speaking. Meeting organizers can mute everyone else in the meeting. Adjust Zoom's Advanced Audio Settings. Zoom offers advanced tools to improve audio playback, but they can sometimes have the opposite effect. If you have ongoing audio problems with your mic, open Zoom while not in a meeting and select the Settings gear , then choose the Audio tab and select Advanced to change these options.
Reinstall Zoom. If your microphone still isn't working, you can join a Zoom meeting by phone. If you dial into a conference, mute your computer so that it doesn't interfere with the audio. When you visit this site, it may store or retrieve information on your browser, mostly in the form of cookies. Cookies collect information about your preferences and your device and are used to make the site work as you expect it to, to understand how you interact with the site, and to show advertisements that are targeted to your interests.
You can find out more and change our default settings with Cookie Settings. Tweet Share Email. Was this page helpful? Thanks for letting us know! You can start by checking the volume levels on your device or moving closer to your mic. If none of these quick fixes resolve the issue, move to specific troubleshooting steps for your device as listed below. If you have any Bluetooth speaker or headphones connected to the computer, disconnect the Bluetooth connection and check whether the audio works again.
You may have forgotten to update your PC or Mac with the latest software updates that usually contain security patches and bug fixes your device needs to work better.
In this case, install any pending updates and then try using the audio on Zoom again. Most people with audio issues on Zoom tend to miss the Join Audio option that helps them connect the sound. Note : If the Join Audio option is missing, tap the menu in the bottom-right corner, select Disconnect Audio, leave the call, and rejoin after a few seconds. Note : You can also try joining Zoom by dialing into the meeting with your phone number and see if your audio will work. You can also update the Zoom app on your computer or mobile device to avoid any potential issues, including those related to Zoom audio.
If all else fails, uninstall and reinstall Zoom on your computer or mobile device and then try using the audio during a Zoom call. Elsie is a technology writer and editor with a special focus on Windows, Android and iOS. She writes about software, electronics and other tech subjects, her ultimate goal being to help people out with useful solutions to their daily tech issues in a simple, straightforward and unbiased style.
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Was this reply helpful? Yes No. Sorry this didn't help. Thanks, Thomas. I'll try your suggestions, though, and appreciate your help. Choose where you want to search below Search Search the Community. Search the community and support articles Windows Windows 10 Search Community member. However, the other evening, the others could see me, but could not hear me. I think last week my input was set at stereo mix.
Should I have selected microphone?? This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse.
Details required :. Cancel Submit. Thomas Medicielo Independent Advisor. Hello BeverlyToyama1 , Thank you for reaching out! My name is Thomas M. I would be more than happy to assist you and I hope that my assistance will result in a successful solution to your issue. Since you described in your scenario that the others in your meeting could see you but not hear you and I am assuming that you could hear them , that to me is indicative of an issue with Output.
Instead, you should change the sound settings via the Zoom meeting. You can do this one three ways: 1. Before you join the meeting, you should see an option to test your computer audio. As a rule of thumb, I always check my audio to ensure I can hear the other meeting attendants and that they can hear me.
You can test both your speakers and your microphone at this time. If you have the Zoom app installed, you can go to the settings the icon is in the shape of a gear. Then go to Audio. From there you can change what you need for you Microphone. If you are already in the meeting, you can click on the arrow pointing upwards next to the Mute button.
From there you can change speaker and microphone as well as test both. I hope these solutions provided the information you needed.
Please let me know if you need further assistance. Regards, Thomas M. Thanks for your feedback. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site.
In reply to Thomas Medicielo's post on June 5, Hi BeverlyToyama1, Not a problem. Let me know if that doesn't work, we can try to troubleshoot further. If you already have the Zoom app on your computer, click on it to open the Zoom app. From there, on the top right of the Zoom app, there should be a little gear icon. That is the settings icon. From there you can go to Audio in order to get there. It details how to do it. In reply to Thomas Medicielo's post on June 6, Be safe, take care.
This site in other languages x.
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